Send Email :
info@telic.digital
Call us :
0303 666 5438
Send Email :
info@telic.digital
Call us :
0303 666 5438
An automated order processing software solution uses technology to digitise and transform your order processing workflow. It helps to avoid inserting the same information multiple times and reduces the chance of error or incorrect processing.
Order processing is a critical part of the total order management process and can significantly impact when a customer receives their goods or service. Businesses can better serve customers by automating the process, reducing tedious manual tasks and increasing organisational capacity.
Order processing automation technologies allow rapid collection of data from sales orders to reduce manual intervention and increase the order processing team efficiency.
Use a digital platform where order processing rules can be set, and data validation can be performed on the fly whilst processing orders. It then becomes easier to track errors before they become an issue.
Having full visibility of all orders from the point they are received to completed provides the organisation with insight on productivity, SLA’s and trends allowing teams to make more informed decisions and improve order processing times.
Orders are captured from all channels, automatically validated, and routed to the right teams. Inventory updates, invoicing, and shipping notifications happen in real time, ensuring fast and accurate fulfilment.
A Graphical User Interface to Create Your Digital Process Steps
Quickly process PDF orders from customers. PDF, Excel, HTML and other messages can be automatically extracted from monitored email boxes to remove the need for CSRs (Customer Service Representatives) and OP (Order Processing) teams to perform this manually.
Automatically assign orders to specific team members and provide simple digital mechanisms for query and exception resolution for problem orders. Pre-determine processing routes for sales orders to ensure compliance with internal and external procedures.
Automate the process of downloading orders from portals. Use technology to monitor portals and download orders to ensure they can be processed at the earliest opportunity and never missed.
Give your organisation full control to see what is in process, who it currently sits with, and how long it has been there and avoid the manual chasing orders around the organisation.
Use existing system data to validate orders that are being processed and match Customer, Quote and Product data automatically to maximise data quality. Data validation increases accuracy and helps identify potential problem orders early on.
Automation technology to process orders means that systems can be updated faster, and ultimately the fulfilment of orders and billing can be fulfilled. This helps to bring forward payment and have a positive impact on cashflow.
Learn more about automating order processing
